Rising self service demand in several privacy and security related applications is expected to be a key factor contributing towards the global interactive kiosk market growth over the forecast period. Growing trend towards installation at service intensive sites such as banks, malls, and railways in order to reduce queue is also expected to be a major factor driving industry demand.
Further, its capability to perform a wide range of functions such as bill payment and maps & direction is also expected to catapult product demand over the next seven years. Integration of several value-added features such as card readers, coin hoppers, bill acceptor, and thermal printers in order to perform customized task is anticipated to fuel industry demand. Advancements in touchscreen display and glass technology has led to highly intuitive kiosk designs, which is also expected to impel industry growth over the foreseeable future.
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High demand at airport for check-in and immigration form is also expected to offer avenues for industry growth over the next few years. Further, integration of intelligent personal assistant & knowledge navigator technology such as Siri and Cortana may lead to real-time problem solving. Increasing GPS technology usage in Telekiosks has increased its usability in serving customers in remote area. In addition, its use as a tracking device may also help hospitals and government organizations to keep visitors’ record. Developments in the retail industry have increased vending machines demand, which is also expected to offer avenues for industry growth over the next seven years.
Smartphone and tablet proliferation is also estimated to negatively affect slowly reduce the interactive kiosk market share. Increasing cyber crime incidents is also expected to hamper industry growth over the next seven years.
Rise in number of retail stores is expected to catapult demand in North American region over the forecast period. Asia Pacific is estimated to exhibit growth owing to its high adoption in the service industry, particularly airports and railways. Middle East & Africa is anticipated to witness steady growth owing to the heavy infrastructure development.
Key market participants include aVinci Media Corporation, Hashtech Systems Pvt. Ltd., Diebold Inc., ImageXpres Corporation, Hashtech Systems Pvt. Ltd., IER SA, Meridian Kiosks, IBM Corporation, Motorola Inc., KIOSK Information Systems Inc., NCR Corporation, Lucidiom Inc., Rittal GmbH & Co. KG , Phoenix Kiosk Inc., ViVOtech, Inc., and Slabb Inc.
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